Customer Service
Account Management: The Dealer.com Advantage
The Digital Advisor is your advocate, both within Dealer.com and in dealing with third party vendors. We offer our clients consultative advice, education and training to help them leverage the full power of our web platform.
Service recognized by the experts: As one of the only software vendors in the auto industry to use the independent NetPromoter™ Score standards to gauge our own customer service performance, our knowledgeable Digital Advisors collaborate with you to achieve results. The notoriously tough NetPromoter analysis gave us high marks for the lengths we go to take care of our customers. Call us to experience our team first hand.
Technical Support: Setting the Standard for Customer Service
Dealer.com sets the standard for real-time, tiered levels of around-the-clock, world-class technical support. Our RapidResponse™ Support team is an industry leader in client support through:
- An understanding of our customer's problem from a business perspective
- Treating each and every client with the appropriate sense of urgency
- Rapid response to developing issues
- Constant client communication
All technical support employees participate and satisfactorily complete an extensive product certification program.
"Exceeded expectations"
"You and your team have exceeded my personal expectations. Whenever there is a question that I have with intricacies of the website or related items of such, your support team is there to address the item. Even if the problem is after hours, there is still the same level of support."
-Patrick D. Ucci, Team Auto U.S.A.
Production & Project Management: A Seamless Relationship
EasyLaunch™ eliminates the hassle of switching vendors by maximizing uptime of your site and streamlining the technical transition. The result is more traffic and leads from day one.
Each new Dealer.com customer is assigned an EasyLaunch™ Team that includes the Regional Sales Director, Project Manager, Account Manager and if applicable, a Creative Designer. Our EasyLaunch™ is focused on maximizing uptime of your site and streamlining the technical transition.
Client Testimonials
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It was important that we aligned ourselves with a company that’s predicting the future.
Alan Krutsch, Walser Auto Group -
At Dealer.com, Internet Marketing is their passion. It’s what they live and breathe, so we know that they will be on the leading edge.
Dan Boismer, Suburban Collection -
The changes we’ve noticed since we’ve switched over have been absolutely dramatic. Not only has our conversion rate increased but our time on site is up...people used to spend 4-5 minutes on our site, now it’s almost 8.
Mike Nazworth, BDC Manager, Heyward Allen Toyota Scion -
Everyday we are told about how great our site is and how easy it is to get information from. We recently started a billboard campaign called "Shop in Your Underwear at Stevebaldo.com" to capture the majority of customers already online doing...
Sheila K. Snyder, Steve Baldo Dealerships
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