Update to clients regarding intermittent service disruption due to network issue
As we have shared previously, CenturyLink, a third-party internet provider that services one of Dealer.com’s Data Centers, experienced network issues impacting companies and consumers nationwide, including Dealer.com. This issue, which began Thursday, December 27, and was fully resolved early Saturday, December 29, resulted in intermittent page load failures for some Dealer.com client websites. The following are answers to key questions surrounding the service disruption.
What caused the Century Link issue?
The Century Link issue was caused by malfunctioning hardware in one of their data centers, which broadly impacted many of their systems in multiple regions of the country.
How was Dealer.com impacted?
Dealer.com experienced brief, partial interruptions in service, but was largely up through the duration of the incident, serving 98.65% of requests during the CenturyLink outage. We were able to retain this level of performance because of network redundancies, which largely protected us from the deeper impact others may have experienced during this service disruption period.
Will Dealer.com be taking additional measures to safeguard websites following this incident?
Yes. Early in 2019, we will have an additional connection through another provider, reducing risk of this issue moving forward.
Where can I access additional support?
Please contact our Dealer Technical Support team with any questions at 888-895-2994.