Dealer.com strives to make payment for services as easy and convenient as possible. If you don’t find your question among the following list, call our billing line at 877.327.8422 Ext 1103 or email us.


How soon after I sign up will production begin on my site?
When will I receive my first invoice?
When are my invoices due?
How are my invoices delivered
How do I sign up for electronic delivery of invoices?
How can I make payments?
If I choose to add additional services to my website during the month, how does that impact my recurring invoice?
When services are re-contracted, how does this impact my recurring invoice?
What consequences will I face if I pay my invoice late?
How will I know if my site is going to be suspended?
What if my site is suspended and I want it back up?


How soon after I sign up will production begin on my site?

Your order for website services will be released to our production department upon receipt of a signed and complete contract.


When will I receive my first invoice?

Dealer.com invoices our clients a month in advance.  Per the terms of the contract, monthly billing begins 5 calendar days after the earlier of (i) Dealer.com sending you notice of activation or (ii) your request to launch the website.   On your first invoice, we will bill you for monthly service for a stub period as well as the following month, and any applicable set up fees.


When are my invoices due?

We bill for services one month in advance. Payment is due 30 days from the date of invoice. For example, on June first we invoice you for July services, which are due June 30.


How are my invoices delivered?

Invoices can be mailed via the USPS or sent electronically by email.


How do I sign up for electronic delivery of invoices?

You will automatically be enrolled in our electronic invoice delivery method upon receipt of a signed and completed contract. The primary contact listed on the contract will receive these emails. Please e-mail billing@dealer.com with the e-mail address(s) of an AP department contact and/or invoice approvers and we will update your account accordingly.


How can I make payments?

We accept American Express, Master Card, and Visa credit cards, payment by Check, and Wire. One-time Credit Card Authorization Forms and Reoccurring Monthly Credit Card forms are available upon request. Please direct overnight payments to our headquarters, and monthly recurring payments by mail to the following address:

Dealer.com
PO Box 417785
Boston, MA 02241-7785


If I choose to add additional services to my website during the month, how does that impact my recurring invoice?

Services begin billing once they are activated.  Because we invoice for services one month in advance, when services are added mid-month, we will issue you an invoice for the addition of that service reflecting a proration for the current service period and a full month for the following service period.


When services are re-contracted, how does this impact my recurring invoice?

 

Re-contracted services will begin billing 5 calendar days after the earlier of (i) Dealer.com sending you notice of activation of the new website, or (ii) your request to launch the new website or when the new services are activated. You will be credited your “old” monthly recurring service fees and billed for the “new” re-contracted monthly recurring services fees for the same time period(s).

Example: Re-Contract from Dealer.com Core to Dealer.com Core +AdPack. The Dealer.com Core + AdPack service activates on 7/15/12 and the billing begins on 7/20/2012.

Your invoice will reflect credits for the old Dealer.com Core Package 7/20/12 – 7/31/12 and 8/1/12 – 8/31/12 AND charges for the newDealer.com Core +AdPack 7/20/12 – 7/31/12 and 8/1/12 – 8/31/12.

What consequences will I face if I pay my invoice late?

Dealer.com reserves the right to charge interest of 1.5% per month (18% per year) for past due balances.  In addition, Dealer.com reserves the right to suspend websites for past due invoices.


How will I know if my site is going to be suspended?

You will receive a Site Suspension Notification via e-mail, after which you’ll have 3-5 business days to bring your billing account current. A Billing Representative will call for payment, asking that you overnight payment or submit a Credit Card Authorization Form.  If you do not pay within 3-5 business days, your site will be suspended.


What if my site is suspended and I want it back up?

To reactivate, contact our billing office. We will require you to pay the outstanding balance along with a $250 re-activation fee.

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