Dealer.com strives to make payment for services as easy and convenient as possible. If you don’t find your question among the following list, call our billing line at 877.327.8422 Ext 1393 or email us.


How soon after I sign up for an Advertising Service will billing begin?
When monthly recurring Advertising services are re-contracted, how does this impact my billing?
Are Advertising services billed together with Advertising Spend?
What is a budget and how is it determined?
What is a license fee and is it included in my budget?
How is my budget increased or decreased or adjusted?
Where can I find my budget and license fee?
What payment methods are available for Advertising spend?
If on the Credit Card Payment method, how will these charges appear on my credit card?
If on the Credit Card Payment method, will I receive a statement or invoice for my records?
Who receives the statement(s)?
If on the Paper Billing method, what will my invoice look like? 
Why would my campaigns be suspended or paused?
Who should I contact if I have any additional Billing questions?


How soon after I sign up for an Advertising Service will billing begin?

Billing for your monthly recurring Advertising Service(s) will begin when services have been set up and will appear on your recurring monthly invoices:

Billing for Paid Search campaigns will begin once we have received the Advertising Credit Card Form and/or a deposit invoice has been paid.
Billing for Display Advertising will begin once the Ads are approved and credit card information is entered by the customer (Insert example of the e-mail that is sent).


When monthly recurring Advertising services are re-contracted, how does this impact my billing?

If your monthly recurring Advertising service remains the same, meaning that your license fee is not changing, then there is no impact to your billing. If your monthly recurring Advertising service change and the license fee is changing as well, then billing at the new rate(s) will begin when the core website platform upgrade is complete.


Are Advertising services billed together with Advertising Spend?

No, you will see billing for the Advertising recurring monthly service as a line item(s) on your monthly recurring service invoice. A separate statement is generated for the credit card charges (based on budget) from the previous month associated with your Paid Search campaigns and or your Display Advertising ads.


What is a budget and how is it determined?

The license fee is an administrative fee billed in addition to spend. It is not included in your budget amount.

For example, if you would like to be charged a total of $2,000.00 for Advertising and you have a 20% license fee. Your monthly budget should be set at $1,666.67. Budget + License Fee = total billable budget ($1,666.67 + $333.33 = $2,000.00)


How is my budget increased or decreased or adjusted?

After the initial set up, your budget can be adjusted. This can be done in Control Center or you can communicate the adjustment to your Dealer.com Digital.


Where can I find my budget and license fee?

You can view your Advertising Performance and settings in Dealer.com’s Control Center by accessing the Account section under Advertising.


What payment methods are available for Advertising spend?

Advertising spend is variable due to adword pay per click results. Dealer.com offers two payment methods: Credit Card or Paper Billing. Paper billing requires a deposit of 2 months budget.


If on the Credit Card Payment method, how will these charges appear on my credit card?

You will be billed in increments of $500.00 spend + license fee. These charges can occur daily if the $500 threshold is reached, and will be charged out at the end of every month. Please keep in mind that the spend charges are based on your set budget and will not be exceeded in any given month.


If on the Credit Card Payment method, will I receive a statement or invoice for my records?

Yes, you will receive a Statement reflecting the charges from the previous month. These statements are emailed on the first business day of each month, and can also be viewed (at any time) in the Billing History within the Advertising section of Control Center.


Who receives the statement(s)?

This is determined by the customer. The e-mail distribution can be indicated on the Advertising Credit Card form and can also be updated in Control Center.


Why would my campaigns be suspended or paused?

If your credit card fails to charge, the campaigns will be automatically paused. An e-mail notification is sent to the contact(s) that is set to receive the monthly statement. The Dealer.com Billing department will reach out and obtain new card information or the customer can go into Control Center and enter an updated credit card. *If the suspension occurs in a new month billing will need to unsuspended the account for the client. Example: If the card declined on 9/30/2013 and we are now in October, billing would need to suspend the charge of the card. Note: If the suspension occurs in a new month, billing will need to unsuspended the account (For example, if the card declined on 9/30/2013 and we are now in October, billing would need to charge off the card.


Who should I contact if I have any additional Billing questions?

The Dealer.com Advertising Billing team can be contacted by phone at 877.327.8422 ext 1393 or via email at advertisingbilling@dealer.com.

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