Meet the incredible people who play an integral role in delivering the most advanced and effective technology solutions in the automotive industry.
PRESIDENT— RETAIL SOLUTIONS GROUP, COX AUTOMOTIVE
Lori Wittman is President of Retail Solutions for Cox Automotive overseeing the growth and strategic direction of powerhouse brands including Autotrader®, Kelley Blue Book®, Dealertrack®, Dealer.com, VinSolutions and Xtime.
Her focus is on building retail connections through the power of Cox Automotive’s data and people, to further the company’s commitment to transforming the industry. That includes enabling next-level automotive experiences for consumers and delivering unparalleled, transformational value to Cox Automotive’s dealer, lender and OEM clients.
Lori credits a people-centric working environment as a critical factor in her success helping Cox Automotive clients thrive in the fast-changing, ever-evolving automotive industry. She has devoted countless hours to furthering Cox’s diversity and inclusion initiatives, leading several programs and speaking frequently to advocate for equal advancement for all.
Prior to current role, she held the position of Senior Vice President of Dealer Software Solutions at Cox Automotive for six years, where she led and built client-value driven connections across four brands: VinSolutions, Xtime, Dealer.com, and Dealertrack DMS, representing more than $1Billion in annual revenue. Lori has led significant growth across these and other Cox Automotive brands, including leading VinSolutions as it doubled its number of clients in five years.
In 2015, just two years after joining the automotive industry, Lori was recognized by Automotive News as one of the 100 Leading Women in the North American Auto Industry, a prestigious list compiled every five years to recognize top female executives at automakers, suppliers and dealerships nationwide. In 2016, she was also recognized by the Kansas City Business Journal as a “Women Who Mean Business” honoree.
Before joining Cox Automotive in 2013, Lori had more than a decade of experience as a consultant leading large technology projects for Accenture. Before that, she led Field Technology at H&R Block, and she served in several roles of increasing responsibility at Freightquote, including the general management of one of their acquisitions, Rockwell Transportation. Lori holds a bachelor’s degree in accounting and business administration from the University of Kansas.
Vice President Operations
Nuan Openshaw-Dion may have multiple degrees, including a Master of Business Administration from The College of William and Mary, but her academic education isn’t the only thing that makes her such an expert at Dealer.com. She’s also been with the company since 2009 and has worked in a variety of roles, learning everything there is to know about our products and services along the way.
As a Cox Automotive veteran, she also spent time at Dealertrack, where she worked on various mission-critical initiatives. With a track record of successfully managing people, projects, and products, Nuan brings a diversity of experience that enriches every project she touches. In her current role as vice president of operations at Cox Automotive, Nuan oversees work associated with Dealer.com Websites, Advertising, Managed Services, and Automotive Marketing Platform. Through that work, she aims to build enduring value for dealerships by driving their digital storefronts—and their customer relationships—forward.
Tracy Noonan Fred
VICE PRESIDENT OPERATIONS, CRM SALES & SERVICE
A veteran of the automotive industry, Tracy Noonan Fred brings more than 25 years’ experience to her role as Vice President Operations CRM Sales & Service at Dealertrack DMS, VinSolutions and Xtime, where she leads a world-class team and oversees operational strategies and policies.
Known for her data-driven, people-centered approach to business and leadership, Tracy has gained a reputation for generating business results for both clients and our businesses, while growing and inspiring high-performing teams. She holds a B.A. in Economics from the University of Illinois, Urbana-Champaign. Her economics training, coupled with her automotive experience, drives her passion to help today’s dealers transform their businesses from the analog, ‘gut-driven’ past to the new digital reality.
She is among the industry’s growing number of women leading this digital transformation, and as such, is a sought-after speaker at industry events and contributor to automotive trade publications.
Tracy was recognized as a 2018 Women in Remarketing honoree by Auto Remarketing.
Associate Vice President Dealer Marketing Operations
For Heather Ellis, the core principles of retail success remain the same whether you’re selling video game consoles or vehicles—and she has plenty of experience doing both. Armed with a degree in Retail and Consumer Science from the University of Arizona, she has worked with some of the world’s most well-known consumer brands.
Now the associate vice president of dealer marketing operations at Cox Automotive, Heather is applying that expertise to the retail automotive sector, helping dealers grown their businesses through more effective advertising. Her own experience working in advertising for multiple agencies informs her interactions with dealers and helps her to formulate effective retail strategies that sell more cars.
VICE PRESIDENT OPERATIONS, DEALER SERVICE & SUPPORT
Mandi Fang brings nearly three decades of experience in leadership and product development, to her role as Vice President of Operations of Dealer Services and Support for Cox Automotive Dealer Software Solutions, a business unit that includes leading dealership software brands Dealer.com, Dealertrack DMS, VinSolutions, and Xtime. As the VP of Operations, Mandi has responsibility for over 1000 customer facing team members who help our dealers transform their business when they implement our solutions, call our technical support team members to solve a problem, or work to improve their client experience with the help of our performance management team members.
Fang’s career in automotive began on the assembly line for General Motors. After earning her Bachelor of Arts in Communication from Morehead State University, Fang’s career turned toward software training. Prior to Cox Automotive, she successfully held product development, management, customer relationship and sales roles with automotive industry leaders Reynolds & Reynolds and Digital Motorworks, earning multiple awards for her service.
Her insights, expertise, and empathy make her a highly sought-after coach and mentor by team members and customers alike. She actively participates in the Cox Mentoring Program, which supports rising stars within the company. Fang is a member of both the Women in Tech Council as well as Women in Automotive. In 2016, she was recognized as one of Auto Remarketing’s Women in Remarketing and received the Spirit of Leadership Award from Women’s Automotive Association International that same year. Her leadership has helped Dealertrack achieve Shatter List Award recognition three years in a row from Silicon Slopes.
Associate Vice President Product
Bob George isn’t your ordinary product guy. Trained in art and architecture, he has a knack for analyzing, building, and refining—a skill that he has applied effectively within each of his many product roles. He strongly believes that dealers deserve better technology, which drives him to develop tools that make a real difference for dealers.
Currently the associate vice president of product at Dealer.com, Bob is the unrivaled expert on the company’s technology and service offerings. With more than a decade of experience at Dealer.com, he has worked in just about every product role and understands every component of the company’s technology. With responsibilities spanning the entire product line, Bob possesses a deep understanding of the many disciplines associated with its technology, including digital marketing, online advertising, SEO/SEM, and web analytics.
SENIOR VICE PRESIDENT, PRODUCT
James Maynard joined Cox Automotive in 2013 as Vice President of Technology for VinSolutions. A highly versatile leader, today James leads product teams for Dealer.com, VinSolutions and Xtime. James brings strong expertise in the introduction and operation of advanced technologies to meet business, competitive and customer objectives.
Prior to joining Cox Automotive, James served as Vice President / Account Group Executive for Avanade for over five years. He also spent two years operating as Vice President of Information Technology at Accutype, a medical services company, and prior to that served as Director of Technical Planning and Security at H&R Block. James earned a bachelor’s degree in business administration from Oklahoma State University.
Leader of Performance Management
Dealer.com doesn’t just offer best-in-class website and advertising technologies—it also supplies the industry’s best experts to help dealerships on their way to online success. Chris Hawthorne is the embodiment of that promise. As a leader of Performance Management at Cox Automotive, Chris serves as a leading liaison between Dealer.com and its clients. He pairs his product expertise with a love for teaching to help dealers maximize product success and grow their businesses.
With more than a decade of experience training dealership employees on Cox Automotive products—including VinSolutions and Dealer.com—Chris has developed a high level of expertise in dealership operations that goes way beyond technology. In his interactions with dealers, he has become a trusted resource on a wide variety of topics, including sales management, marketing, and operations.
VICE PRESIDENT, SALES
Chase Abbott is the Vice President of Sales for Cox Automotive Dealer Software Solutions, a business unit that includes leading dealership software brands Dealer.com, Dealertrack DMS, VinSolutions, and Xtime. He brings strong leadership qualities combined with a tenacious desire to build efficiency, process, and culture within the sales teams he leads.
Chase joined VinSolutions in 2008 as a Regional Sales Manager. He was quickly promoted to roles of increasing responsibility in the VinSolutions sales organization, becoming Vice President of Sales in 2016. Since then, Chase has led various sales teams throughout Cox Automotive, including Dealertrack F&I, Cox Automotive Digital Retailing, Dealer.com, and VinSolutions. Chase was named one of the Remarketing & Used-Car Industry’s 40 Under 40 in 2017.
Originally from Kansas City, Missouri, Chase attended Maple Woods College and then spent seven years with an automotive group while holding multiple titles from Internet Director to Finance Director, and GSM.
SENIOR DIRECTOR, FINANCE
Sean Garrett is Senior Director of Finance for Dealer.com, VinSolutions, and Xtime. He oversees all the company’s financial activities including accounting, finance, forecasting, pricing and decision support. Sean brings cross-industry experience to VinSolutions, with particular success in partnering with operational leaders to deliver exceptional results.
In addition to his role at VinSolutions, Sean has also assumed finance leadership of the newly formed Sales and F&I Solutions team at Cox Automotive.
Prior to joining VinSolutions in 2015, Sean spent 14 years at Sprint Corporation, where he served as Business Unit CFO for several of Sprint’s operating divisions. Prior to joining Sprint, Sean held several key finance leadership roles at Raytheon Company.
Sean graduated from the University of Iowa with a bachelor’s degree in finance. Additionally, he has an MBA from Wichita State University and has completed the Duke Executive Leadership Program.
SENIOR DIRECTOR, MARKETING
As the Senior Director of Marketing, Candy Lucey drives strategic brand vision.
She leads a team of talented marketers among four leading brands, VinSolutions, Xtime, Dealertrack DMS and Dealer.com. As part of the executive leadership team, Candy drives results through thoughtful and deliberate planning, while partnering with key stakeholders in the business.
Joining Cox Automotive in January of 2016, Candy brings more than 15 years of experience in a variety of marketing leadership roles including brand transformation, repositioning, client experience, new product launch and aggressive market share gain through solid strategy. That know-how that puts Candy in a position to deliver best-in-class marketing grounded in data for all product marketing and communication initiatives.
Candy received her bachelor’s degree in marketing and an MBA in international marketing from the University of Phoenix.
Associate Vice President Sales
Stephen Keen may be a seasoned sales professional with an impressive history and a successful career, but his interests go way beyond the boundaries of traditional sales. He has developed expertise in a variety of disciplines, including online advertising, search engine marketing, social media, and strategy.
With nearly two decades of experience consulting with dealership on their automotive technology solutions, he has helped dealerships discover and implement numerous Cox Automotive technologies, including VinSolutions, Dealertrack F&I, and Dealer.com. The breadth of his experience has given him an understanding of how each department within a dealership is using technology to succeed. With a deep understanding of what it takes to close a deal, he relentlessly pursues the shortest path between our clients and their customers.
Associate Vice President Software Engineering
Dealer.com believes that better technologies lead to better relationships between dealer and customer. As the associate vice president of software engineering at Cox Automotive, Chris Yager is passionate about both. With a degree in computer science and more than two decades of experience working for big-name, multi-national tech companies, he knows how to build great technologies. Perhaps more importantly, he also understands the why. The importance of customer relationships informs all of his product decisions and development.
Chris is also a people person with experience leading high-performing technology teams to achieve impressive results. With experience gained at Dealertrack and in numerous positions at Dealer.com, Chris is currently overseeing the implementation and improvement of solutions that are sure to make a difference for dealerships everywhere.