Whether you require immediate technical support or long-term advisory for more complex issues, our dedicated customer service team is always available.
At Dealer.com, our top priority is helping customers overcome their challenges. You can get guidance whenever you need it, and we’ve made substantial investments in assembling a team of experts with unparalleled expertise in Dealer.com products, ready to provide guidance whenever you need it.
Our commitment to customer success is evident:
80% OF ALL CASES RESOLVED WITHIN 48 HOURS.
97% CONSUMER SATISFACTION WITH OUR CALL CENTERS.
From assisting with questions about your website, to fixing a problem with a customer record, we are one call, form submission, or email away.
Here are three convenient ways to get in touch with our customer service team.
1: Give us a call.
Contacting us by phone is the most preferred and fastest method for connecting and resolving issues. Our call center consistently receives high satisfaction ratings, demonstrating our commitment to delivering exceptional service.
NEW! You can now conveniently connect with support for any Cox Automotive brand or solution using a dedicated phone number. While the existing Dealer.com number above will remain active, you can now funnel all your questions about any Cox Automotive product from one place.
2: Fill out the Dealer.com support request form
Click this link to complete the form. Be sure to complete the required fields and provide as many details as possible to ensure our team addresses your concerns accurately.
Complete the form for a quick response; our customer service team will reply within 2 hours.
3: Send us an email.
You can reach us via email at support@dealer.com
Please include the following information:
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- First name and last name
- Email address
- Dealership name
- Dealer account number
- The Dealer.com product you’re experiencing an issue with.
- A detailed description of how our customer service team can assist.
- First name and last name
Our customer service team will respond to your inquiry within 24 – 72 hours. We encourage you to only use this method if your issues are not pressing.
We are committed to your success, and the feedback from our customers speaks for itself.
- “Dan is now my go to guy! He has been an incredible help to me with regards to an inventory / photo case that we have just resolved. Very friendly and knowledgeable! Thanks to DDC and Dan!”
- “Fast, friendly, knowledgeable, good communication, and done right the first time!”
- “VERY helpful and went above and beyond with a problem I had and it was not a dealer.com related issue. She went out of her way to assist me in the right direction of who would be able to help me.”
Providing exceptional customer service to ensure your satisfaction with all our Dealer.com products is at the core of what we do. Reach out whenever you need assistance—we’re here to help.