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Dealer.com Support Request Form

Contact Information

Dealership Name*

Dealership URL*

DDC Account Number

Additional URLs (Links Only)

Contact First Name*

Contact Last Name*

Contact Email*

Contact Phone Number*

Preferred method of contact*

Email

Phone

Additional Contacts (Email Addresses Only)

Request Details

Type of Request*

What version of DR?*

Project URL*

Project Owner*

Dealertrack ID*

Project ID*

F&I Provider Name (1)*

Account/Provider ID*

Menu Items/Products*

F&I Provider Name (2)

Account/Provider ID

Menu Items/Products

F&I Provider Name (3)

Account/Provider ID

Menu Items/Products

F&I Provider Name (4)

Account/Provider ID

Menu Items/Products

Would you like to show product pricing for each offering or would you like to omit pricing?*

Show Product Pricing

Omit Pricing

Would you like to add, remove, or update this integration?*

Add

Remove

Update

Type of Inventory Request*

Feed setup (Import/Export)

Issue (Missing Vehicles, Incorrect Pricing, etc.)

3rd Party Company Name*

Product Name*

3rd Party Company Name (if applicable)

Is this a feed to or from Dealer.com?*

Provider ID / Filename (if applicable)

Inventory Condition*

New

Used

Supplemental feed or providing all data, prices, images?*

All Data

Prices

Images

Comments

What type of domain issue?*

Primary domain change

Domain redirect

DNS change/request

Current Domain*

New domain?*

What domain?*

Redirect destination*

What domain?*

Is this an outbound transfer?*

Subject*

Message*

Please provide more information on your request / issue.

Message*

Please provide 2-3 stock examples of missing vehicles or stock examples with their expected prices.

Message*

Please provide more information on your request / issue.

Examples (cars/additional links/etc)*

Please add any specific examples of affected VINs, Payments, or other information that would help us troubleshoot.

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