4m Read Article What Consumers Want From a Digital Shopping Experience Why are some digital shopping experiences more successful than others? What motivates consumers to move through the digital shopping experience with one dealership and drop off with another? These are complicated questions with more than one answer, but in the end it all comes down to the consumer experience. Read More
1m Read Article Deliver Next-Level (Not Generic) Consumer Experiences Your customers expect a unique and personalized experience. Failure to deliver on this expectation by giving them a generic, one-buyer-fits-all digital experience can lead to loss of sales. Both you and your customers deserve better. Read More
3m Read Blog Digital Marketing Trends to Watch in 2022 Digital marketing is always changing, and it can be challenging to know which trends might impact your business and which ones are passing fads. In conversations with marketing specialists, industry experts, and dealers, we’ve identified top trends expected to make an impact to automotive retail in 2022. Read More
4m Read Blog Help Your Customers Take Action with VDP Best Practices With so much at stake on VDPs, it is critical to nail the user experience. If you don’t, customer action can become inaction, and your flexible buying experience can suffer. Read More
3m Read Blog Give More Car Buying Power to the Consumer With the right tools and processes in place, you can give your consumers the control they want while getting what your dealership wants—a streamlined the sales process and faster path to purchase. Read More
3m Read Blog How the Right Partnership and Personalization Deliver a Premium Consumer Experience Personalization is critical to the car shopping, buying, and ownership journey. Learn how to make that experience immersive, valuable, memorable, and relevant to a digital consumer. Read More
6m Read Blog Real Photos Equal Real Leads By Casey Corcoran, Lead Product Analyst & Jeffrey Pierce, Sr. Director, UX Key Take-Aways 90% of customers say photos are an important aspect in their shopping journey1 New car listings using actual photos are 30% more likely to get a lead2 The likelihood increases to 40% with used/certified vehicles with actual photos2 VDP visitors who interact with photos are 16% more likely to submit an inventory lead than those who Read More
6m Read Blog Why Ease and Efficiency Matter in Website Innovation By Bob George, AVP Product Management for Dealer.com More than ever before, consumers in the automotive industry expect a personalized and intuitive digital shopping experience. Whether in market for a new vehicle or service for their current ride, today’s shoppers are looking for ease and efficiency on their path to purchase. And this trend is transforming how dealers meet their customers: online. While the catalyst and rate of adoption in 2020 caught many off guard, industry insiders have anticipated this happen. This development has been years in the making and building momentum in other Read More
4m Read Blog Make Intentional Changes to Make the Most of Digital Retailing The ability to make virtual car sales may have once been a nice to have, but dealerships who have embraced digital retailing are proving how critical it now is to success. Read More
4m Read Blog Five Questions Every Car Dealer Website Should Answer Car shoppers are bound to have a lot of questions, especially amid all the recent changes and phased reopening across the country. To give customers the information they need to move forward in their buying journey, every car dealer website should answer these questions. Read More