Product News & Updates

Check out the latest Dealer.com product news and updates to help you make the most of your products and help your dealership succeed.

Stay Up to Date on
new product
and
feature releases.

Did you know that you can go to ControlCenter for the latest product and feature releases? Now it’s easy to keep tabs the innovation Dealer.com is turning out between NADAs. From your ControlCenter Welcome Screen, simply click the Bell icon in the upper right corner of the page to reveal Release Notes for recently launched products and features. Each Release Note contains a summary along with instructions for using or enabling the new feature.    

Product

News & Updates

Giving Shoppers What They Want

Delivering a website experience personalized to each shopper’s needs is great customer service. In fact, recommending vehicles and relevant specials to your website visitors based on their preferences is a courtesy that helps your customer take that next step with greater expediency. In fact, last year, Dealer.com compared website visits where personalization was present with visits where it wasn’t. 

Personalization Inspires Website Engagement

Experience Optimization, Dealer.com’s personalization technology, is an important part of your Digital Storefront. It is also a demonstration of how Cox Automotive data and insights are used to help you deliver the best website experience for car shoppers. Earlier this year, we studied the impact that personalized content had on shopper website engagement and digital retailing performance. 

Contact your Performance Manager or click here to learn more.

New Media Library Experience Now Available

Simplified media asset management in Control Center
Dealer.com newly redesigned Media Library experience makes it faster and easier for dealers to upload and manage images and video assets within Control Center. This no-cost upgrade marks another important milestone in the modernization of dealer tools within Control Center.

This is a no cost upgrade available now. Simply login to Control Center, navigate to Promotions and Specials, then Media, and select New Media Library. To ensure a seamless transition to the new Media Library, clients will continue to have access to the older version of the Media Library until further notice. 

Contact your Performance Manager or click here to learn more.

Display Your Remote Services at the Digital Point-of-Sale

More than ever, customers want contactless, remote car buying options. We’ve launched a new customizable widget for your Vehicle Deal Pages (VDP) to help communicate your dealerships’ remote car buying capabilities. Facilitate at-home car buying and give your shoppers more confidence to take that next step. Contact your performance manager for more information or click below to read more about this new feature for your VDPs.

Upgrade Your Browser. Dealer.com Is Ending its Support for Internet Explorer 11

Earlier this year, Microsoft opted to end its support for Internet Explorer 11 to focus on features with its newer search engines, Edge and Chromium. In order to ensure a safe and secure browsing experience for our customers and yours, the Dealer.com Platform will no longer support the Internet Explorer 11 browser after 12/1/2020. What does this mean for you? 

  • About 1.1% of all traffic to the Dealer.com network uses Internet Explorer 11. Shoppers using the outdated browsers will be notified of the upcoming changes when they visit your website for a period of 60days, andwill be encouraged to update their browser.  
  • If you currently access ControlCenter via through the Internet Explorer 11 browser, please ask your IT department to update your browser to a newer version, such as Edge, Chrome or Firefox. If you have any questions about this change, please click here or contact your Performance Manager. 

New Features Provide Deeper Engagement in Video Ad Content

To help you deliver inventory, service, and sales messages with greater precision across key video channels, Dealer.com has released several key updates to our turnkey video advertising solution: 

  • Target Low-Funnel Shoppers on Facebook: Target in-market shoppers on Facebook, including those who have researched vehicles on Autotrader and Kelley Blue Book.
  • True-ViewFor Action on YouTube: Win more clicks with your video ads by displaying a “Shop Now” call-to-action throughout the entire video. (Remember, you only pay when shoppers watch all the way through).  
  • New Fixed Ops & Digital Retailing Videos: Extend your marketing message with new Fixed-Ops and Digital Retailing video templates, now available with our flexible and fast turnkey solution. 

For more information about our turnkey and custom video offerings, and about special promotions going on now, contact your Performance Manager, or click below to learn more. 

“Start a Deal” with shoppers with Digital Retailing and VinSolutions Connect CRM

Build trust with shoppers by sending personalized deals directly from VinSolutions Connect CRM. Shoppers can view complete deals through a simple link sent over email, text or messenger. Offers sent through Start a Deal are recorded automatically within the CRM. 

New SRP Design Coming Your Way

Delivering a digital storefront experience for more than 12,500 dealerships gives us unprecedented access to data that helps us improve the consumer journey. This fall, we will begin upgrading clients- at no cost- to a new responsive inventory search experience. The new SRP features more convenient tools to help your shoppers reach the right vehicle and delivers a more efficient path to your VDPs from any device. Reach out to your Performance Manager for more information.

For personalized training, please contact the Performance Management team at 1-888-426-0205 or submit a Request Form.