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Internal Support Request Form

"*" indicates required fields

Contact Information

Dealership Name*

Dealership URL*

DDC Account Number

Program

Additional URLs (Links Only)

Your First Name*

Your Last Name*

Your role*

Your Email*

Your Phone Number*

Dealership Contact First Name*

Dealership Contact Last Name*

Dealership Contact Email*

Dealership Contact Phone Number*

Dealership Contact First Name

Dealership Contact Last Name

Dealership Contact Email

Dealership Contact Phone Number

Additional Contacts (Email Addresses Only)

Request Details

Type of Request*

Priority*

Please note that this form submits cases directly to the Esntial Support Team. If you are looking to send a case to the Dealer.Com Web Integration Team, please select "3rd Party Integration"

Type of OEM / Profile Request*

Desired Completion Date*

MM slash DD slash YYYY

SalesForce or Rally Case Number*

Is this a mandatory update for all dealers on the profile?*

Yes

No

What version of DR?*

Platform?

On Platform

Off Platform

* Please ensure you have included a dealership contact for off platform accounts.

Project URL*

Project Owner*

Dealertrack ID*

Project ID*

F&I Provider Name (1)*

Account/Provider ID*

F&I Products*

F&I Provider Name (2)

Account/Provider ID

F&I Products

F&I Provider Name (3)

Account/Provider ID

F&I Products

F&I Provider Name (4)

Account/Provider ID

F&I Products

Would you like to show product pricing for each offering or would you like to omit pricing?*

Show Product Pricing

Omit Pricing

Would you like to add, remove, update, or audit integrations?*

Add

Remove

Update

Active Integration Audit (list of active integrations)

Integration Impact Audit (readout of impact on site)

"Please be advised that the turnaround on these requests is 7-10 business days"

Type of Inventory Request*

Feed setup (Import/Export)

Issue (Missing Vehicles, Incorrect Pricing, etc.)

Has this request gone through Engineering intake or Implementation?*

Yes

No

3rd Party Company Name*

Product Name*

3rd Party Company Name (if applicable)

Is this a feed to or from Dealer.com?*

Provider ID / Filename (if applicable)

Inventory Condition*

New

Used

Supplemental feed or providing all data, prices, images?*

All Data

Prices

Images

Comments

What type of domain issue?*

Primary domain change

Domain redirect

DNS change/request

Current Domain*

New domain?*

What domain?*

Redirect destination*

What domain?*

Is this an outbound transfer?*

Is this related to a global work item?*

Please provide the global work item number*

Subject*

Message

Please provide more information on your request / issue.

Message*

Please provide 2-3 stock examples of missing vehicles or stock examples with their expected prices.

Message*

Please provide more information on your request / issue.

Examples (cars/additional links/etc)*

Please add any specific examples of affected VINs, Payments, or other information that would help us troubleshoot.

Attach a File

Drop files here or

Max. file size: 5 GB.

CAPTCHA

Phone

This field is for validation purposes and should be left unchanged.

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