Performance Management Intake Form

Please understand that these priority updates will be managed during the hours of 8-5 EST M-F. Any changes in priority after 5 PM EST will be handled the next business day. If there is an emergency, please, as always follow our normal escalation process and engage the MOC.

"*" indicates required fields

Contact Information

Dealership URL*

DDC Account Number

Additional URLs (Links Only)

Program

Select Your Title*

Performance Manager

Operations Specialist

Whom to Include in All Case Correspondence

Dealership Contact

Additional Contacts

Operations Specialist First Name*

Operations Specialist Last Name*

Performance Manager's First Name*

Performance Manager's Last Name*

Performance Manager's Email*

Dealership Contact First Name

Dealership Contact Last Name

Dealership Contact Email

Additional Contacts (Email Addresses Only)

Request Details

Please reference the Case Priorities on SharePoint.

Type of Request*

Priority*

Please note that this form submits cases directly to the Esntial Support Team. If you are looking to send a case to the Dealer.Com Web Integration Team, please select "3rd Party Integration"

What version of DR?*

Project URL*

Project Owner*

Dealertrack ID*

Project ID*

F&I Provider Name (1)*

Account/Provider ID*

Menu Items/Products*

F&I Provider Name (2)

Account/Provider ID

Menu Items/Products

F&I Provider Name (3)

Account/Provider ID

Menu Items/Products

F&I Provider Name (4)

Account/Provider ID

Menu Items/Products

Would you like to show product pricing for each offering or would you like to omit pricing?*

Show Product Pricing

Omit Pricing

Would you like to add, remove, update, or audit integrations?*

Add

Remove

Update

Active Integration Audit (list of active integrations)

Integration Impact Audit (readout of impact on site)

"Please be advised that the turnaround on these requests is 7-10 business days"

Type of Inventory Request*

Feed setup (Import/Export)

Issue (Missing Vehicles, Incorrect Pricing, etc.)

3rd Party Company Name*

Product Name*

3rd Party Company Name (if applicable)

Is this a feed to or from Dealer.com?*

Provider ID / Filename (if applicable)

Inventory Condition*

New

Used

Supplemental feed or providing all data, prices, images?*

All Data

Prices

Images

Comments

What type of domain issue?*

Primary domain change

Domain redirect

DNS change/request

Current Domain*

New domain?*

What domain?

Redirect destination*

What domain?

Is this an outbound transfer?*

Subject*

Message*

Please provide more information on your request / issue.

Message - Inventory*

Please provide 2-3 stock examples of missing vehicles or stock examples with their expected prices.

Message*

Please provide more information on your request / issue.

Examples (cars/additional links/etc)*

Please add any specific examples of affected VINs, Payments, or other information that would help us troubleshoot.

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Phone

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